Terms and Conditions Relating to Use of the Website

1. Privacy Policy:

You privacy is our prime concern and we do our best to ensure the security of any information which you transmit to us by using a secure server for all account details or credit card transactions. Any information we collect about you to process orders is used solely for that purpose and we will not sell this information to any 3rd party. By using our web site you consent to us collecting this information and using it to fulfill orders and supply goods as per your requirements

2. Prices:

While great care is taken that prices are correct at the time you place your order we reserve the right to change / amend prices in exceptional circumstances. Occasionly prices change as products are delivered to us at amended prices over which we have no control.If this occurs you can cancel your order and we will offer a full refund.
We offer US Dollar prices and Euro prices as a guide only. All items will be charged in UK pounds at the current exchange rate. This can vary slightly from the actually USD or EURO price quoted as our website is only updated daily and is not dynamically linked to the exact exchange rate.

3. Stock Availability:

All online orders reserve stock at the time you place you order. However occasionally we may find that an item is damaged or unavailable for sale. In these circumstances we will contact you to discuss if you want to wait for new stock or replace this item with something else. We accept no responsibility for items being unavailable for shipping and for delayed orders.

4: Copyright:

All information and images on this web site are subject to the copyright of Puzzles and Play (Puzzles and Play is a trading name of Model Kingdom). All rights are reserved. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo and all related product names and logos are our trade names/trade marks and may not be used without our prior written consent.

5. Payments:

No payments are taken from your credit card until we have confirmed that stock is available to ship. We will not take payment for forward orders. Orders will not be despatched until payment is made in full. If you pay by cheque your order will not be despatched until your cheque has cleared

6. Returns:

If when you receive your order you find an item supplied by us is faulty or parts are missing please contact us within 14 days of receipt. We will endeavour to source replacment parts from the manuafucter as soon as possible. However this make take upto 60 days.If we cannot source a replacement then a refund we be offered including reasonable postage costs.

7. Postage:

We reserve the right to change or delivery service and charges at any time. Charges for orders already placed will be honoured. If you wish to return an item that is in sound condition then no postage charges will be refunded as the goods were supplied as stated and a 5% fee will be deducted from the cost of the goods to cover handling & packing costs.

8. Statutory Rights:

These terms and conditions do not affect consumer statutory rights.